Privacy Policy

Effective Date: August 16, 2026

At The Print Shop, we respect your privacy and are committed to protecting the personal information you provide when using our website, requesting quotations, placing orders, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

Personal Information

  • Full name

  • Company or organization name

  • Phone number

  • Email address

  • Billing and delivery address

  • Contact and communication details

Order & Project Information

  • Products or services requested

  • Quantity, size, material, and specifications

  • Artwork, logos, photographs, and design files

  • Quotation and invoice information

  • Delivery and installation requirements

  • Other information you voluntarily provide for your project

Website Information

When you use our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • General website usage information

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests for quotations

  • Process and manage orders

  • Prepare customized printing and signage products

  • Communicate regarding your order or project

  • Arrange delivery and installation

  • Provide customer support

  • Process payments and maintain transaction records

  • Send invoices, quotations, and other business documents

  • Improve our website, products, and services

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable laws and legal requirements

  • Send promotional information where permitted and appropriate

3. Artwork and Design Files

When you upload or provide artwork, logos, photographs, documents, or other files for printing or production, we use those materials primarily for fulfilling your requested project.

You are responsible for ensuring that you have the necessary rights or authorization to provide such materials to us.

We may retain project files for reasonable business purposes, such as reprints, order records, quality control, or customer service, unless otherwise agreed with you.

4. How We Share Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers or business partners when required to provide our services, such as:

  • Delivery and transportation providers

  • Installation teams or contractors

  • Payment service providers

  • Website hosting and technology providers

  • Printing or production partners, where necessary

  • Professional advisers or service providers

  • Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Payment Information

Where payments are processed through third-party payment services, your payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

The Print Shop does not intend to store complete payment card details unless specifically required and lawfully permitted.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Measure marketing and advertising performance

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Marketing Communications

If you provide your contact information, we may use it to communicate with you about our products, services, offers, or promotions where permitted by applicable law.

You may request that we stop sending promotional communications at any time.

However, we may continue sending essential communications relating to your orders, quotations, invoices, projects, or other services you have requested.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing orders and projects

  • Maintaining business and financial records

  • Providing customer support

  • Handling disputes or complaints

  • Meeting legal, tax, accounting, or regulatory obligations

  • Protecting our legitimate business interests

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Ask about how your information is being used

  • Withdraw consent where processing is based on consent

  • Request that certain communications stop

To exercise a privacy-related right, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, maps, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Children's Privacy

Our website and services are primarily intended for businesses, organizations, and general customers. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Business Communications

If you provide information on behalf of a company, organization, or another person, you confirm that you are authorized to provide that information and to request the relevant products or services.

14. Legal Compliance

We may collect, use, retain, or disclose personal information where necessary to comply with applicable laws, regulations, court orders, government requests, or other lawful requirements.

This Privacy Policy is intended to operate consistently with applicable laws of Nepal, including the Privacy Act, 2075, and applicable requirements relating to electronic commerce. (Nepal Law Commission)

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

The updated policy will be published on this page with a revised effective date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

The Print Shop
Kuleshwor, Kathmandu, Nepal
Print | Signage | Branding

Please include sufficient information in your request for us to identify the relevant customer record or order.

Note: This Privacy Policy is intended as a practical website policy and should be reviewed against your actual website features, payment providers, analytics/advertising tools, and business registration details before publication.

It is drafted with Nepal's Privacy Act, 2075 and the Electronic Commerce Act, 2081 in mind. (Nepal Law Commission)