Shipping Policy

Effective Date: August 16, 2026

At The Print Shop, we are committed to delivering your printing, signage, branding, and customized products safely and on time. This Shipping Policy explains how orders are processed, prepared, and delivered.

1. Order Processing

Orders are processed after we receive confirmation of the order, required artwork/design files, specifications, and payment or agreed payment terms.

Processing time depends on the type, quantity, size, customization, and finishing requirements of the order. Custom printing and signage orders may require additional production time.

We will provide an estimated completion and delivery time when the order is confirmed.

2. Delivery Areas

We provide delivery services within Kathmandu Valley and may arrange delivery to other locations throughout Nepal, depending on the size and nature of the order.

For locations outside Kathmandu Valley, delivery availability and charges will be confirmed before dispatch.

3. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location

  • Order size and weight

  • Product type

  • Number of packages

  • Required transportation method

  • Installation or handling requirements

Unless specifically stated in the quotation or invoice, shipping and delivery charges are not included in the product price.

4. Estimated Delivery Time

Delivery time depends on production requirements and destination.

Typical orders may be delivered after production is completed, while large-format printing, customized signage, fabrication, or installation projects may require additional time.

Delivery estimates are not guaranteed when delays occur due to circumstances beyond our reasonable control, including transportation issues, weather, strikes, public holidays, supplier delays, or other unforeseen circumstances.

5. Custom & Large Signage Orders

For large signboards, 3D letters, ACP signage, LED signage, fabric light boards, and other customized installations, delivery and installation will generally be scheduled separately with the customer.

The customer must ensure that the installation location is accessible and ready before the agreed installation date.

Additional transportation, installation, scaffolding, lifting, or special-access charges may apply where required.

6. Order Delivery

Customers should provide accurate delivery information, including:

  • Customer name

  • Contact number

  • Complete delivery address

  • Landmark or location details

  • Any special delivery instructions

The Print Shop is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

7. Inspection Upon Delivery

Customers are encouraged to inspect the package and products upon delivery.

If the product has visible damage caused during transportation, please notify us as soon as possible and provide photographs or videos of the damaged package/product.

Claims may not be accepted if damage is reported after an unreasonable delay.

8. Failed Delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect, access is unavailable, or the customer refuses to receive the order, additional delivery charges may apply for re-delivery.

For customized products, refusal to accept an order does not automatically qualify the customer for a refund.

9. Delays

We make reasonable efforts to meet the estimated delivery date. However, delivery may occasionally be delayed due to circumstances beyond our control.

We will communicate significant delays to the customer whenever reasonably possible.

10. Installation

For products that include installation, the installation schedule will be agreed upon with the customer.

Installation charges, transportation charges, and other site-related costs will be specified in the quotation where applicable.

11. Customer Responsibility

Customers are responsible for checking and approving artwork, spelling, dimensions, colors, content, and other specifications before production.

Once a customized order has been approved and production has started, changes may not be possible and additional charges may apply.

12. Contact Us

For questions regarding shipping, delivery, or your order, please contact The Print Shop through our official contact channels.

The Print Shop
9744239000, 9841114890
Kuleshwor, Kathmandu, Nepal
Print | Signage | Branding