Refund Policy

Effective Date: August 16, 2026

At The Print Shop, we provide customized printing, signage, branding, and promotional products made according to each customer's specifications. Because many of our products are custom-made, our refund policy is designed to ensure fairness while protecting both our customers and our production process.

1. Customized Products

Most products and services offered by The Print Shop are customized according to the customer's requirements, including artwork, size, material, color, quantity, finishing, and other specifications.

Once a customized order has been approved and production has started, cancellation and refund requests may not be accepted.

2. When a Refund May Be Considered

A refund or replacement may be considered in the following circumstances:

  • The wrong product was supplied due to an error by The Print Shop.

  • The delivered product has a significant manufacturing or production defect.

  • The order cannot be completed by The Print Shop for reasons within our control.

  • The product materially differs from the specifications confirmed by the customer.

Any refund or replacement request will be reviewed based on the specific circumstances of the order.

3. Damaged Products

Customers should inspect products upon delivery.

If an item is damaged during transportation, please contact us as soon as possible and provide clear photographs or videos of the product and packaging.

After verification, we may offer a replacement, repair, or refund depending on the nature of the damage.

4. Printing & Design Errors

Before production, customers are responsible for checking and approving:

  • Spelling and wording

  • Logos and images

  • Colors

  • Dimensions and measurements

  • Quantity

  • Design layout

  • Contact information

  • Other specifications provided for production

Once artwork or specifications have been approved by the customer, The Print Shop will not normally be responsible for errors contained in the approved artwork.

If an error is caused by The Print Shop despite the customer providing correct information and approval, we will review the issue and may provide a correction, replacement, or other appropriate solution.

5. Cancellation of Orders

Customers may request cancellation before production begins.

Once printing, fabrication, cutting, engraving, UV printing, signage production, or other customized work has started, cancellation may not be possible.

If cancellation is accepted after production has partially started, any applicable material, design, labor, or production costs may be deducted from the refundable amount.

6. Non-Refundable Services

The following may generally be non-refundable once work has started:

  • Custom printing

  • Custom signage

  • 3D letters and signboards

  • ACP and acrylic products

  • UV printing

  • Custom number plates

  • Stickers and labels

  • Banners and flex printing

  • Design services

  • Installation services

  • Customized promotional products

  • Other made-to-order products

7. Refund Process

If a refund is approved, The Print Shop will inform the customer of the applicable refund amount and process.

Refunds will normally be made using an appropriate payment method agreed with the customer. Processing time may depend on the payment provider or financial institution.

8. Replacement or Correction

Where appropriate, The Print Shop may choose to repair, correct, reprint, or replace a defective or incorrectly produced item instead of providing a monetary refund.

For customized products, replacement or correction may be the preferred solution where the issue can reasonably be resolved.

9. Customer-Provided Materials

If the customer provides artwork, materials, measurements, specifications, or other information, The Print Shop is not responsible for problems resulting from inaccurate or incomplete information supplied by the customer.

10. Refund Exclusions

Refunds may not be provided for:

  • Change of mind after production has started

  • Incorrect measurements supplied by the customer

  • Incorrect artwork or content approved by the customer

  • Customer-requested design changes after approval

  • Delays caused by circumstances outside our reasonable control

  • Products damaged after successful delivery due to customer handling, installation, or misuse

  • Orders that have been completed according to the approved specifications

11. How to Request a Refund

To request a refund, replacement, or correction, please contact The Print Shop with:

  • Order number or invoice details

  • Customer name and contact number

  • Description of the issue

  • Photos or videos, where applicable

  • Relevant artwork or order specifications

We will review the request and respond after assessing the order and circumstances.

12. Policy Changes

The Print Shop reserves the right to update this Refund Policy when necessary. Any changes will be posted on this website with the updated effective date.

13. Contact Us

For refund, replacement, or order-related questions, please contact:

The Print Shop
Kuleshwor, Kathmandu, Nepal
Print | Signage | Branding

We aim to resolve customer concerns fairly and provide quality products and services that meet the specifications agreed upon at the time of ordering.